Privacy
Policy

13. Contact Us

Effective Date: 19 April 2025
Website: www.stardustlinen.co.uk
Company Name: Stardust Linen Ltd (referred to as "we", "us", or "our")

1. Introduction

At Stardust Linen, we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with UK data protection laws.

2. What Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, title, date of birth
Contact Data: Billing address, shipping address, email address, phone number
Financial Data: Payment card details (processed securely via our payment providers)
Transaction Data: Details of your purchases, order history
Technical Data: IP address, browser type, device type, operating system, usage data via cookies
Marketing and Communications Data: Your preferences for receiving marketing communications

3. How We Collect Your Data

We collect personal data through:

Direct interactions: When you place an order, sign up for our newsletter, or contact us
Automated technologies: Through cookies and similar technologies when you visit our website
Third-party providers: Such as payment processors and analytics services (e.g., Google Analytics)

4. How We Use Your Data

We use your data for the following purposes:

To process and fulfill your orders
To manage your customer account
To provide customer support
To send order confirmations and updates
To improve our website and services
To send you marketing communications (if you have opted in)

5. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

Performance of a contract: To process and deliver your orders
Consent: For marketing communications (you can withdraw consent at any time)
Legitimate interests: To improve our services and prevent fraud
Legal obligations: To comply with UK law (e.g., record-keeping for tax purposes)

6. Data Sharing

We do not sell your data. We may share your data with trusted third parties, such as:

Payment service providers (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, DPD)
IT and website service providers
Legal and accounting professionals (if required)

All third parties are required to process your data securely and only for the intended purpose.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control your cookie preferences via your browser settings.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. All payment information is encrypted and processed securely.

9. Data Retention

We will retain your personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, we retain order and account information for up to 6 years.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data ("right to be forgotten")
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise your rights, contact us at: stardustlinens@outlook.com

11. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Stardust Linen Ltd
Email: stardustlinens@outlook.com
Address: 35 East Street, Barking, Essex, IG11 8ER
Phone: 020 8594 9441

Privacy Policy